TRACK YOUR ORDERS HERE
GENERAL GUIDELINES AND POLICIES
𝗔𝗕𝗢𝗨𝗧 𝗨𝗦
Monsta X Philippines (MXPH) is the first and largest non-profit Philippine fanbase for Monsta X.
MXPH SHOP is a branch of MXPH where we sell official and non-official Monsta X merchandise.
Most of our Official MX Merch pre-orders are small to non-profit and MXPH Merchandise are with small profit.
The proceeds we get from our pre-orders always go to fund our events, projects, charities, donations, giveaways for Monbebes, Monsta X and other non-Kpop communities.
𝗪𝗛𝗔𝗧 𝗗𝗢 𝗪𝗘 𝗦𝗘𝗟𝗟
All items are for pre-order only unless stated.
1. Official Monsta X Merchandise - from Starship Square or other korean suppliers. All albums are counted in Gaon and Hanteo Charts.
2. MXPH Merchandise - fanmade items curated by our MXPH Merch Team
3. Clearance Sale Items - extra on-hand items from our previous pre-orders (official and non-official). These are limited in stocks only but you can request to open another pre-order for certain items or collections.
𝗦𝗛𝗢𝗣𝗣𝗜𝗡𝗚 𝗣𝗥𝗢𝗖𝗘𝗦𝗦
1. MXPH will release pre-order form
2. MXPH will send confirmation e-mails and payment details to the buyers
3. Buyer will pay the items and send the receipt to MXPH
4. MXPH will confirm payment receipt (waiting time)
5. After pre-order is done, MXPH will start the production or procurement of the items. (waiting time)
6. Once the items are received by MXPH, we will now ship them out to the buyers and will provide tracking numbers
7. Buyers must confirm receipt of the items.
𝗢𝗥𝗗𝗘𝗥 𝗧𝗢𝗧𝗔𝗟 𝗔𝗡𝗗 𝗦𝗛𝗜𝗣𝗣𝗜𝗡𝗚 𝗙𝗘𝗘𝗦
Official:
All official items are 1st payment for goods only unless stated "all in"
2nd payment - ems, paypal and other fees incurred from shipping. Since official items are from overseas, international shipping fees,paypal fees and customs fees shall be divided proportionaly to all buyers.
All In = goods payment + 2nd payment
Shipping Fees are always excluded from the computation since these vary depending on buyer's location.
Other non-default packaging charges are shouldered by the buyer (e.g. poster tubes)
Our default courier is Dos Express. You can check their rates on their website https://dosxpress.com.
Dos express charges extra 5 pesos for their pouches.
Items with poster tubes are considered "own packaging"
Shipping fees may also vary depending on the weight of your orders.
We do not have COD for your items.
I
f you prefer other shipping couriers, please let us know (e.g. LBC, JRS, lalamove, angkas)
𝗣𝗔𝗬𝗠𝗘𝗡𝗧𝗦
Pre-order:
We accept down payments during preorder period. Full payment is required by deadline.
Shipping Fees, Poster tubes may be paid upon arrival of items to PH
Onhand items/Clearance sale:
No deadline of payment, however we can only reserve your items for a maximum of one (1) month and your items will be up for sale again.
Proof and Confirmation:
Reply your photo or screenshot proof of the receipt to the email confirmation ONLY. Receipts send thru twitter, fb and others will not be valid. We will confirm your payments thru email also OR thru tinyurl.com/MXPHOrders within 72 hours or nearest weekend day.
𝗖𝗔𝗡𝗖𝗘𝗟𝗟𝗔𝗧𝗜𝗢𝗡𝗦 𝗔𝗡𝗗 𝗥𝗘𝗙𝗨𝗡𝗗𝗦
No cancellation of orders.
Please notify us with reasons if you wish to cancel your orders. If you cancel unreasonably, we will include you in our list of joy reservers and bogus buyers. A maximum of 3 cancelled orders will get you blacklisted.
Transferrable Orders.
If you wish to cancel your order, you can transfer it to other buyers so you will not be included in our joy reservers/bogus buyers list.
Refund.
Refunds will be made if there will be non-compliance from our side (e.g. undelivered /incomplete items) Refund amount shall be computed based on items not delivered.
𝗗𝗔𝗧𝗔 𝗣𝗥𝗜𝗩𝗔𝗖𝗬
Names, Home Addresses, Contact Numbers provided by the buyers will not be used by MXPH for any other purpose than intended. However, we require your full address and real name to ensure that we will have no problems with the deliveries.
Email Addresses may be used by MXPH in sending newsletters about future projects. If you wish to opt out, please notify us.
Payment details are also highly confidential. We only provide payment details through email to track who has our information. Buyers must not, in any means or reasons, give away our staff's private information to anyone.
𝗢𝗥𝗗𝗘𝗥 𝗨𝗣𝗗𝗔𝗧𝗘𝗦
Confirmation of your payment DOES NOT mean we are already processing your order. Please wait until the preorder period is over and the order form is closed then we will start procurement or production.
Procurement of official items from overseas usually takes 3-4 weeks.
Production of non-official items usually takes us 2-3 weeks unless we encountered problems and unforeseen circumstances (e.g. lockdown)
We will update thru email only if:
1. Items are shipped to PH
2. Items arrive in PH
3. We need additional documents for the release of items
4. Items are ready to be shipped and we need to collect final payments
5. Items are shipped with your tracking numbers.
No email update means
1. Pre order is still ongoing
2. Orders are still in transit to PH
3. Orders are still for release
4. Items are still on production
If we fail to update you in email, please refer to tinyurl.com/MXPHOrders (the tracking sheet at the top of this page) or our social media platforms. This is the easiest way we can update ALL our buyers AT ONCE.
Please understand the we have separate lives outside this fanbase and we are not getting paid for this. We will try our best to monitor weekly. It is possible that we are understaffed and we have A LOT of other activities we have to attend to in order to provide for this fanbase (e.g. events, votings, giveaways).
All important guidelines and policies are stated so we expect cooperation from you to avoid delays and unneccesary questions that will take much of our time.
If you wish to help us and become our staff, you are always welcome.
Monsta X Philippines (MXPH) is the first and largest non-profit Philippine fanbase for Monsta X.
MXPH SHOP is a branch of MXPH where we sell official and non-official Monsta X merchandise.
Most of our Official MX Merch pre-orders are small to non-profit and MXPH Merchandise are with small profit.
The proceeds we get from our pre-orders always go to fund our events, projects, charities, donations, giveaways for Monbebes, Monsta X and other non-Kpop communities.
𝗪𝗛𝗔𝗧 𝗗𝗢 𝗪𝗘 𝗦𝗘𝗟𝗟
All items are for pre-order only unless stated.
1. Official Monsta X Merchandise - from Starship Square or other korean suppliers. All albums are counted in Gaon and Hanteo Charts.
2. MXPH Merchandise - fanmade items curated by our MXPH Merch Team
3. Clearance Sale Items - extra on-hand items from our previous pre-orders (official and non-official). These are limited in stocks only but you can request to open another pre-order for certain items or collections.
𝗦𝗛𝗢𝗣𝗣𝗜𝗡𝗚 𝗣𝗥𝗢𝗖𝗘𝗦𝗦
1. MXPH will release pre-order form
2. MXPH will send confirmation e-mails and payment details to the buyers
3. Buyer will pay the items and send the receipt to MXPH
4. MXPH will confirm payment receipt (waiting time)
5. After pre-order is done, MXPH will start the production or procurement of the items. (waiting time)
6. Once the items are received by MXPH, we will now ship them out to the buyers and will provide tracking numbers
7. Buyers must confirm receipt of the items.
𝗢𝗥𝗗𝗘𝗥 𝗧𝗢𝗧𝗔𝗟 𝗔𝗡𝗗 𝗦𝗛𝗜𝗣𝗣𝗜𝗡𝗚 𝗙𝗘𝗘𝗦
Official:
All official items are 1st payment for goods only unless stated "all in"
2nd payment - ems, paypal and other fees incurred from shipping. Since official items are from overseas, international shipping fees,paypal fees and customs fees shall be divided proportionaly to all buyers.
All In = goods payment + 2nd payment
Shipping Fees are always excluded from the computation since these vary depending on buyer's location.
Other non-default packaging charges are shouldered by the buyer (e.g. poster tubes)
Our default courier is Dos Express. You can check their rates on their website https://dosxpress.com.
Dos express charges extra 5 pesos for their pouches.
Items with poster tubes are considered "own packaging"
Shipping fees may also vary depending on the weight of your orders.
We do not have COD for your items.
I
f you prefer other shipping couriers, please let us know (e.g. LBC, JRS, lalamove, angkas)
𝗣𝗔𝗬𝗠𝗘𝗡𝗧𝗦
Pre-order:
We accept down payments during preorder period. Full payment is required by deadline.
Shipping Fees, Poster tubes may be paid upon arrival of items to PH
Onhand items/Clearance sale:
No deadline of payment, however we can only reserve your items for a maximum of one (1) month and your items will be up for sale again.
Proof and Confirmation:
Reply your photo or screenshot proof of the receipt to the email confirmation ONLY. Receipts send thru twitter, fb and others will not be valid. We will confirm your payments thru email also OR thru tinyurl.com/MXPHOrders within 72 hours or nearest weekend day.
𝗖𝗔𝗡𝗖𝗘𝗟𝗟𝗔𝗧𝗜𝗢𝗡𝗦 𝗔𝗡𝗗 𝗥𝗘𝗙𝗨𝗡𝗗𝗦
No cancellation of orders.
Please notify us with reasons if you wish to cancel your orders. If you cancel unreasonably, we will include you in our list of joy reservers and bogus buyers. A maximum of 3 cancelled orders will get you blacklisted.
Transferrable Orders.
If you wish to cancel your order, you can transfer it to other buyers so you will not be included in our joy reservers/bogus buyers list.
Refund.
Refunds will be made if there will be non-compliance from our side (e.g. undelivered /incomplete items) Refund amount shall be computed based on items not delivered.
𝗗𝗔𝗧𝗔 𝗣𝗥𝗜𝗩𝗔𝗖𝗬
Names, Home Addresses, Contact Numbers provided by the buyers will not be used by MXPH for any other purpose than intended. However, we require your full address and real name to ensure that we will have no problems with the deliveries.
Email Addresses may be used by MXPH in sending newsletters about future projects. If you wish to opt out, please notify us.
Payment details are also highly confidential. We only provide payment details through email to track who has our information. Buyers must not, in any means or reasons, give away our staff's private information to anyone.
𝗢𝗥𝗗𝗘𝗥 𝗨𝗣𝗗𝗔𝗧𝗘𝗦
Confirmation of your payment DOES NOT mean we are already processing your order. Please wait until the preorder period is over and the order form is closed then we will start procurement or production.
Procurement of official items from overseas usually takes 3-4 weeks.
Production of non-official items usually takes us 2-3 weeks unless we encountered problems and unforeseen circumstances (e.g. lockdown)
We will update thru email only if:
1. Items are shipped to PH
2. Items arrive in PH
3. We need additional documents for the release of items
4. Items are ready to be shipped and we need to collect final payments
5. Items are shipped with your tracking numbers.
No email update means
1. Pre order is still ongoing
2. Orders are still in transit to PH
3. Orders are still for release
4. Items are still on production
If we fail to update you in email, please refer to tinyurl.com/MXPHOrders (the tracking sheet at the top of this page) or our social media platforms. This is the easiest way we can update ALL our buyers AT ONCE.
Please understand the we have separate lives outside this fanbase and we are not getting paid for this. We will try our best to monitor weekly. It is possible that we are understaffed and we have A LOT of other activities we have to attend to in order to provide for this fanbase (e.g. events, votings, giveaways).
All important guidelines and policies are stated so we expect cooperation from you to avoid delays and unneccesary questions that will take much of our time.
If you wish to help us and become our staff, you are always welcome.